Regulatory Disclosures
Legal entity details, regulatory registrations, licensing authorities, and compliance information for Virex Wealth Management and its international offices.
1. Primary Legal Entity — Australia
Virex Wealth Management Pty Ltd is the primary licensed entity and holds the Australian Financial Services Licence (AFSL 177602) under which financial services are provided to Australian clients. All financial product advice and dealing services provided in Australia are conducted under this licence. Clients may verify our licence status at any time through the ASIC Connect Professional Registers.
2. International Offices & Entities
Virex Wealth Management's Swiss offices operate in compliance with the Financial Services Act (FinSA) and Financial Institutions Act (FinIA). Clients with queries regarding Swiss regulatory status should contact our Zurich office directly at zurich@virexgroup.com.
Virex Wealth Management's London office operates in compliance with the Financial Services and Markets Act 2000 (FSMA). Clients with queries regarding UK regulatory status should contact our London office directly at london@virexgroup.com.
Virex Wealth Management's New York office serves clients under applicable exemptions from SEC registration requirements. Services are available to qualified clients and qualified purchasers as defined under US law. Clients with queries regarding US regulatory status should contact newyork@virexgroup.com.
Virex Wealth Management's Singapore office operates in compliance with the Securities and Futures Act (SFA) and Financial Advisers Act (FAA). Services are available to accredited investors and institutional investors. Clients with queries should contact singapore@virexgroup.com.
Virex Wealth Management's Dubai office operates within the Dubai International Financial Centre (DIFC) under the regulatory framework of the Dubai Financial Services Authority (DFSA). Clients with queries should contact dubai@virexgroup.com.
3. Complaints Handling
Virex Wealth Management is committed to resolving client complaints promptly and fairly. Our internal complaints handling process is as follows:
- Step 1: Submit your complaint in writing to complaints@virexgroup.com or by post to our head office at 100 Capital Circuit, Barton ACT 2600, Australia
- Step 2: We will acknowledge your complaint within 2 business days and provide a substantive response within 30 days
- Step 3: If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA)
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
For clients in other jurisdictions, complaints may also be escalated to the relevant local regulatory authority or ombudsman scheme as described in the jurisdiction-specific disclosures above.
4. Professional Indemnity Insurance
Virex Wealth Management Pty Ltd maintains professional indemnity insurance as required under its AFSL obligations. Details of our insurance coverage are available upon request. Professional indemnity insurance is maintained in accordance with ASIC requirements under AFSL 177602. Coverage details are available to clients upon written request.
5. Compensation Arrangements
Virex Wealth Management operates on a fee-for-service basis. We do not receive commissions or other conflicted remuneration from product issuers in connection with the financial product advice we provide. Our fee arrangements are disclosed in our Financial Services Guide (FSG) and in the relevant Statement of Advice (SOA) or Record of Advice (ROA) provided to each client. Please refer to our Fees & Transparency page for further information.
6. Conflicts of Interest
Virex Wealth Management has implemented a Conflicts of Interest Policy to identify, manage, and disclose conflicts of interest that may arise in the course of providing financial services. A summary of our conflicts of interest management arrangements is available upon request. Material conflicts of interest are disclosed to clients in our FSG and in relevant advice documents.
7. Financial Services Guide
Our Financial Services Guide (FSG) contains important information about Virex Wealth Management, the financial services we are authorised to provide, how we charge for our services, and how we handle complaints. A copy of our current FSG is available upon request by contacting us at info@virexgroup.com or by calling +61 468 040 079.
8. Updates to Regulatory Information
Regulatory information is subject to change. We endeavour to keep this page current, but clients should verify regulatory status directly with the relevant regulatory authority. The date of the most recent update to this page is shown at the top. For the most current information about our regulatory status, please contact us directly.